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Privacy Policy

Privacy Policy

Effective Date: 12-03-2024

Bayly Physio & Rehab (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients, website visitors, and all individuals who interact with our clinic. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request an appointment, or complete a form on our website, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth (where applicable)
  • Emergency contact information
  • Health-related information that you voluntarily provide
  • Referral details
  • Any additional information submitted through our contact or appointment forms

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • Date and time of your visit

This information helps us improve our website and user experience.

How We Use Your Information

Your information may be used to:

  • Schedule and manage appointments
  • Respond to inquiries
  • Provide physiotherapy and rehabilitation services
  • Communicate appointment confirmations or changes
  • Maintain patient records
  • Process referrals
  • Improve our website and services
  • Meet legal and regulatory requirements
  • Protect the security of our website and clinic

Personal Health Information

If you become a patient, we may collect personal health information necessary to provide appropriate assessment, treatment, and follow-up care.

Your personal health information is collected, used, stored, and disclosed only as permitted or required by applicable privacy legislation.

Consent

By submitting information through our website or receiving services from our clinic, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy.

You may withdraw your consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Measure website traffic
  • Analyze visitor interactions

Most web browsers allow you to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Analytics

We may use website analytics tools to understand visitor activity and improve our website.

These tools may collect information such as:

  • Pages viewed
  • Time spent on pages
  • Device type
  • Geographic region
  • Browser information

This information is aggregated and does not directly identify individual users.

Sharing Information

We do not sell or rent your personal information.

We may disclose information when necessary to:

  • Healthcare professionals involved in your care
  • Insurance providers, where authorized
  • Third-party service providers supporting our operations
  • Government authorities when required by law
  • Regulatory organizations where legally required

All third-party providers are expected to safeguard personal information appropriately.

Data Security

We use administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide healthcare services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Maintain appropriate business records

When information is no longer required, it is securely destroyed or anonymized in accordance with applicable requirements.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

Where healthcare services are provided to minors, information is handled in accordance with applicable laws.

Your Rights

Subject to applicable legislation, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent where permitted
  • Request additional information regarding our privacy practices

Requests may require verification of identity before processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with the revised effective date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Bayly Physio & Rehab

Address:
1410 Bayly Street, Unit 5A
Pickering, Ontario L1W 3R3
Canada

Phone: (905) 492-1520

Fax: (905) 492-1522

Website: https://baylyphysiorehab.ca